Privacy Policy
Last Updated: January 12, 2026
Nicepaper ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, shipping address (for subscribers)
- Payment Information: Credit card details processed through our payment processor (Stripe)
- Your Responses: Text messages, voice recordings (transcribed), and photos you send in response to monthly questions
- Contact Lists: Phone numbers of friends and family you invite as contributors (subscribers only)
1.2 Information We Collect Automatically
- SMS Data: Message delivery status, timestamps, response rates
- Usage Data: How you interact with our service, including website visits and feature usage
- Device Information: Phone number, carrier information (from Twilio)
2. How We Use Your Information
We use your information to:
- Text you monthly questions via SMS
- Transcribe voice memos you send
- Compile everyone's responses into personalized newspapers
- Print and ship newspapers to subscribers
- Send reminders if you haven't responded
- Deliver digital versions of your responses to contributors
- Process payments for subscriptions
- Improve our question quality and service
- Communicate with you about your account or service updates
- Comply with legal obligations
3. How Your Responses Are Used
3.1 Everyone Participates
When you participate in Nicepaper:
- You answer 3-4 themed questions each month via text interview
- Your responses appear in printed newspapers delivered to subscribers who added you to their network
- Your responses may appear in multiple newspapers if multiple subscribers added you
- Contributors receive a digital version of the subscriber's responses in return
- Your responses are not sold or shared outside of the Nicepaper service
3.2 For Subscribers
If you're a paying subscriber, additionally:
- You receive printed newspapers with all contributors' responses
- Your shipping address is used only for newspaper delivery
- Your payment information is processed securely through Stripe
4. Information Sharing and Disclosure
We share your information only in these circumstances:
4.1 Within Your Network
- Your responses appear in newspapers of subscribers who added you
- Your name and responses are visible to those subscribers
- Contributors who answered for you receive your responses digitally
- This is the core functionality of the service
4.2 Service Providers
We share information with third-party service providers who help us operate:
- Twilio: SMS messaging platform (phone numbers, message content)
- AssemblyAI: Voice transcription services (voice memos only)
- Stripe: Payment processing (subscribers only)
- Printing Partners: Commercial printers (newspaper content, shipping addresses)
- USPS: Shipping carrier (delivery addresses)
4.3 Legal Requirements
We may disclose your information if required by law, court order, or government request.
4.4 Business Transfers
If Nicepaper is acquired or merged, your information may be transferred to the new entity.
5. Your Rights and Choices
5.1 Opt-Out
- Text STOP to our number at any time to stop receiving messages
- You will be removed from all newspapers within 24 hours
- Past responses in already-printed newspapers cannot be removed
5.2 Access and Deletion
- Request a copy of your data by emailing us
- Request deletion of your account and data
- Note: Deletion does not affect already-printed newspapers
5.3 Correction
You can correct your name, phone number, or address by contacting us.
5.4 Communications
We send only service-related messages (questions, reminders, response deliveries). We do not send marketing emails unless you explicitly opt in.
6. Data Retention
- Active Participants: We retain your data while you participate
- Inactive Users: Data retained for 12 months after last response, then deleted
- Opted-Out Users: Phone number kept in suppression list to prevent re-invitation; all other data deleted within 30 days
- Subscribers: Data retained while subscribed, then for 12 months for customer service purposes
- Financial Records: Retained for 7 years for tax compliance
7. Data Security
We implement reasonable security measures to protect your information:
- Encrypted data transmission (HTTPS/TLS)
- Secure database storage with access controls
- Payment information handled by PCI-compliant Stripe (we never store credit card numbers)
- Regular security audits
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. Children's Privacy
Nicepaper is not intended for users under 18. We do not knowingly collect information from children under 18. If you believe we have collected information from a child, please contact us immediately.
9. SMS/Text Messaging
By providing your phone number and opting in, you consent to receive:
- Monthly question messages (3-4 per month)
- Follow-up questions from our conversational AI system
- Reminder messages if you haven't responded
- Digital response delivery notifications
Message frequency: Approximately 5-15 messages per month (varies based on your response length)
Message and data rates may apply from your carrier
Opt-out: Text STOP at any time
Help: Text HELP for assistance
10. International Users
Nicepaper currently operates in the United States. If you are accessing our service from outside the US, your information may be transferred to, stored, and processed in the United States. By using our service, you consent to this transfer.
11. California Privacy Rights
If you are a California resident, you have additional rights under CCPA:
- Right to know what personal information we collect
- Right to know if we sell or share personal information (we don't)
- Right to delete your personal information
- Right to non-discrimination for exercising your rights
To exercise these rights, email us at the contact information below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.
13. Contact Us
14. Your Consent
By using Nicepaper, you consent to this Privacy Policy and agree to its terms.